Support

Check that the phone number and country code are correct and that the phone has network coverage. The code may take up to a minute to arrive and is valid for 5 minutes. Wait a minute before requesting a new code — requests are limited to protect your account. If the code still doesn’t come, write to us.

Open a salon or a service, choose the services, a date and a free time slot, and confirm the booking. You will get a notification when the salon updates its status. All your bookings are in the Account section.

Open the booking in the Account section and cancel it. To change the time, cancel the booking and make a new one, or write to the salon in the chat.

Delivery, pickup and payment terms are set by the salon that sells the product. Your orders and their statuses are in Account → My orders. For questions about a specific order, write to the salon in the chat.

Write to us by e-mail or in the support chat and describe the problem. We review every report.

Notifications and location access can be turned on or off in your phone settings. Location is optional: without it you can choose the region and city manually.

Open Account → Sessions and end the sessions of devices you don’t use. If you no longer have access to the number, write to us.

Install Hanym Admin, sign in with your phone number and fill in the salon profile in My Salon: address, working hours, photos, services and prices. The profile is shown to customers in the Hanym app.

Plans and add-ons are in Account → Subscription. You can pay by bank transfer and upload the receipt, or pay online with Töleg when it is available. The plan becomes active once the payment is confirmed. If a payment is not confirmed within 2 business days, write to us with the receipt.

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